Welcome to our terms. Our terms are designed to provide you with a guideline as to how all aspects of our services are accessed and how you can and should interact with our services.
Part 2 – Community Guidelines
Part 4 – Sun Membership
Our services are provided by and maintained by us for your personal entertainment, information and communication.
The services offered by us include features, content, applications, competitions, prize draws and/or other promotions.
Community Guidelines , which set out our approach to community interaction and how we moderate your content, such as comments made in relation to our articles; and
Accessing our services
We may, at our discretion change, remove, suspend or discontinue any aspect of our services at any time including the availability of any content (e.g. a community forum may be withdrawn). Whilst we will do our best to make all content available to all users of our services, some content may not be available to users from all countries.
Using our services
Our content, trade marks, copyright, patents, logos, domain names and other related intellectual property rights or other features of our brand belong to us or to our licensors. Your use of our services does not grant you any rights in our or our licensors’ intellectual property whether for commercial or non-commercial use.
We grant our users a licence to access and use our services and intellectual property rights (subject to your ability to access our services as set out above) and to the following usage restrictions:
(a) you may use our services for personal, private and non-commercial purposes; and
(b) you must not commercially exploit, or sell any content appearing on our services (this does not apply to any user content posted by you and in which you retain ownership rights – see paragraph on user generated content below).
Third Party Content
Costs of using our services
We provide our users with a variety of services. To benefit fully from our services, we may occasionally require you to download our content and/or call our service providers. If there are charges associated to any of these services, we will make it clear before you incur any such charges and you will be responsible for any charges incurred from that point on.
Changes to our terms
User generated content
Users of our services may submit, post and/or upload content (including comments and pictures) to various parts of our services. In posting your content on our services, you confirm to us that you are the owner or have the consent from the owner to post the content and it does not violate the privacy rights, copyright and other intellectual property rights, contract rights or any other rights of any person.
By submitting content, you grant us a perpetual, irrevocable, worldwide, non-exclusive, royalty-free and fully sub-licensable right and licence to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and display such content that you post (in whole or part) and/or to incorporate it in other works in any form, media or technology, and you waive any moral rights you may have in, or to be identified as the author, of such content.
We do not endorse your content, or the content of journalists employed by us. We do not guarantee the accuracy or authority of your content. We reserve the right to remove your content, at any time and for any reason, in accordance with our Community Guidelines.
Images of children are strictly regulated on our service. We allow them but must ensure that they comply with strict guidelines, including that they should not be sexualised in any way, and that they are posted by the child’s immediate family. In many cases we find that parents or relatives upload pictures of their children in good faith, unaware that these might be copied and misused, or that there are privacy issues around their use on the internet. We remove them in the best interest of the child, and to protect the parents. Unfortunately, we can’t always tell for sure if a picture is that of a minor and, when in doubt, we’d rather err on the side of caution
If you believe that your rights have been infringed in relation to your content or that your content posted by other users is in breach of these above rules, contact firstname.lastname@example.org with details of the complaint and we will investigate.
We will always aim to provide you with the best service we can, but our service is provided “as is” and we do not and cannot promise that all of the information we provide will always be 100% accurate.
Whilst we take every care to ensure that all information is accurate and complete, some of it is supplied to us by our third party partners. We have no control over third party content and we are unable to guarantee the accuracy of such third party content. Before relying on any information, whether it is from us or from our third party partners, we advise you to verify the accuracy of such information.
Although we will do our best to ensure that our service is fully operational at all times, we are not responsible for any problems or temporary interruptions in using our services arising from factors outside of our control (e.g. technical problems from traffic congestion on the internet) or for any problems arising from participating in or from downloading third party content.
Under no circumstances shall we be responsible for any loss or damage resulting from use of our services, relying on our content or from any content posted on or through our services. However, we will not limit or exclude our liability for death or personal injury caused by our negligence in providing our services.
Limitation of our liability to you
You agree that to the extent permissible by law, your sole and only remedy for any problems, issues or concerns with our service is to stop using our services.
The law that governs our services
Our content means any text, files, images, photos, graphics, video, sounds, musical works, or any other materials that we post on or through our services.
Third party content any text, files, images, photos, graphics, video, sounds, musical works, or any other materials posted on or through our services by our third party partners.
Us, our, we means The Sun, The Irish Sun and The Scottish Sun of News Group Newspapers Limited (NGN), whose registered office is at 1 London Bridge Street, London SE1 9GF, the holding company of NGN and any subsidiary from time to time of NGN or its holding company.
Your content means any text, files, images, graphics, photos, video, sounds, musical works, or any other materials that a user posts on or through our services.
Part 2 – Community Guidelines
You must be 18 or over to use our services. If you are under 18, please stop using our service.
These Community Guidelines are here to help users understand what is considered to be acceptable content on the website. The rules set out below aim to ensure that users engage with mutual respect, whilst encouraging open discussion.
Our service is all about you – our readers. We want to engage you and hear your views, and we ask for your participation and vigilance.
If you see something that has been posted by another reader and that you think is inappropriate, please let us know right away by reporting the comment as set out below or emailing email@example.com.
These Guidelines are applicable to all users and therefore should be read before posting a comment.
The Sun welcomes and encourages all readers to comment and share their opinion. However, certain comments will not be tolerated if they are not legal or do not add an interesting opinion, value, positivity, knowledge or constructive conversation.
Comments that will not be tolerated and will be deleted without notice at our sole discretion include those that contain:
- Crude language including swear words and sexually explicit language
- Threatening, abusive or offensive language
- Racist language
- Language that offends any part of the LGBT community
- Sexist language
- Content in any other language but English
- Content that preaches, encourages or incites religious or ethnic hatred
- Content that links to websites that promote the above
- Knowingly false or misleading content
- Defamatory language and defamatory comments about others
Content that will not be tolerated also includes:
- Personal information – yours or someone else’s
- Spam – the same content posted over and over either on the same article or across different articles
- All external URLS linking to other content including:
- URLs and content that may be unsafe or contain material that such as viruses, files, programmes and code designed to corrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment connected to The Sun
- Advertising/sponsorship/external URLs for any commercial purpose
- All comments with images
- Petitions or solicitations for donations for campaigns
- Content that may prejudice both pending and on-going court proceedings
- Content that breaks the law or condones, encourages or provides instructions for illegal or otherwise harmful activities
- Copyright infringements or content that infringes other intellectual property rights
- The publishing of “spoilers” that includes plot developments that have not been transmitted on UK television (whether freeview, cable, satellite or on online services) unless it’s on a designated “spoilers” article
In some cases, we may have to remove an entire segment of content, including messages that do not breach our terms, if it is part of a topic or conversation that was in breach of our guidelines or no longer make sense without a deleted comment. For example, if we remove a racist comment, the responses will no longer be relevant and will be removed.
The Sun reserves the right to permanently ban any account at our own sole discretion.
Users who are persistent in posting untolerated content within their comments, according to our judgement, may have their accounts banned. This means that a user will find they are unable to comment on the The Sun on any article across the website.
Moderators may be forced to ban users as a result of the below actions:
- Posting content in breach of these Community Guidelines on the website – even if posted once
- Continuously attempting to re-post comments that have been previously moderated and deleted
- Posting continuous argumentative and/or off topic comments – The Sun encourages healthy debate but in a positive way (see Tips for Comments)
- Posting comments that harass, threaten or attack anyone or otherwise behave in any way that would cause annoyance or distress to others
- Posting content that is repeatedly abusive towards The Sun’s moderation team – while we accept there may be criticism of our journalism, repeated personal attacks and abuse will not be tolerated
- Using offensive or inappropriate screen names
- Gaining unauthorised access to The Sun website, user accounts, computer system or networks connected to The Sun website
- Impersonating another person, whether a friend, family member, celebrity, moderator, another user of our services or an employee of any member of the News UK Group
- Registering or submitting content if you have been banned (for example with someone else’s account) without permission
These rules are there to protect other users of The Sun and improve the community that we are so proud of. By virtue of this, we ask that you post responsibly without violating the above terms.
You can help us maintain a positive and constructive conversation by flagging comments as set out below (see How to report a comment) that you believe to be in violation or are offensive. These will be added to our moderation queue to review along with other comments picked by our system for potentially flouting our Community Guidelines.
Tips for comments
The Sun is invested in creating a valuable forum and a place for individuals to read and share their opinions. Below we have set out some suggestions as to how to write an effective comment that won’t be moderated:
- Stay on the main topic of discussion
- Avoid Caps Lock – it can look like you are shouting and sometimes have a negative impact on the way your comment is perceived
- Be open-minded about other people’s opinions and views – although you don’t have to agree with everyone, insulting or mocking their opinion is not acceptable
- Engage with other users appropriately – be respectful and polite to other users on the site
- Use the Like and Dislike features – this is a good way of communicating you agree or disagree without being argumentative
- Ask thoughtful questions
- Respond to Community Questions at the top of articles and Sun staff comments
- Double check your message before you post it – you will be allowed to edit it for a short amount of time
In following these tips along with adhering to all of the Community Guidelines, it is very unlikely your comment will be moderated.
How to report a comment
If you see a comment that you think is a violation of the Community Guidelines, here are the steps to take in order to report it:
- See the ‘flag’ icon next to the comment you want to report
- Press it and you will be given the option to Report Post
- You will notice that the comment will temporarily disappear from view which means it has been delivered to The Sun’s moderation system to be checked. N.B The comment will still be visible to readers on the site unless it is later rejected by The Sun’s moderation team
Reporting content that is genuinely hurtful/harmful/offensive is a positive action and we appreciate users who flag such comments. It is anonymous to other users and this information will be strictly confidential.
However, reporting comments that are not legitimate violations can impact how efficiently we are able to remove the actual violations. Disagreement with someone’s views is not a reason to report them.
When we receive your complaint, we will evaluate it and decide on the most suitable action. Rest assured that all complaints will be checked promptly and professionally.
We may amend these Guidelines or any of our terms to ensure we remain compliant with relevant laws and regulations and that we are constantly improving your use of our services.
For details of how we will process your personal information, please visit www.newsprivacy.co.uk.
Part 4 – Sun Membership
All readers are free to access:
The Sun website (thesun.co.uk, thesun.ie and thescottishsun.co.uk)
The Sun Mobile app
The following products or services are not included in The Sun’s free offering and require you to accept additional membership terms:
Sun Savers which will be available to access using Sun Codes from the back of The Sun Newspaper. For membership terms, please visit https://savers.thesun.co.uk/terms.
The Sun Newspaper app for table and smartphone. For membership terms, please see below.
The Sun Newspaper App membership terms
This Sun Newspaper App is an ePaper meaning that you can download the entire print edition of The Sun seven days a week for offline reading, so you can enjoy the fun of The Sun wherever you are.
There are two ways to subscribe to the Sun Newspaper App:
Directly online via our website digital-newspaper.thesun.co.uk (Apple and Android devices); and
Via your iOS device on Apple’s iTunes App Store (Apple devices only).
Different terms will apply depending on your chosen subscription method.
1 Direct subscriptions with The Sun
If you have subscribed to the Sun Newspaper App online via our website, your subscription will be subject to the following membership terms.
How long is my membership?
If you are a monthly billing member, your minimum contract term will be 1 month from your membership start date.
If you are a member through a trial offer, your membership will be for the initial trial offer period and following that trial offer period, you will be placed on a rolling monthly contract (which means that you will pay for your membership on a month by month basis unless you cancel).
What does my membership cost?
The cost of your membership will be made clear to you on our sign-up pages and in your welcome email and may vary from time to time or by country. You agree to pay the fees at the rates notified to you at the time you purchase one of our membership packs.
If you choose to be a member through a trial offer, your trial offer will cost you the trial price offered. At the end of your stated trial period, your membership will automatically continue on a rolling monthly basis at the rate notified to you at the time of purchase.
Payment can be made using all major credit or debit cards and via PayPal. Where relevant, currency conversion values may fluctuate and conversion fees may be charged by your bank. By submitting payment details to us, you promise that you are entitled to purchase a membership pack using those payment details.
We reserve the right to change the weekly/monthly membership price and/or benefits with 30 days’ notice and affected members may terminate their membership within this notice period.
How can I cancel my membership?
To cancel your membership please email firstname.lastname@example.org. Please note that you must cancel at least 7 days before your next billing date, otherwise you will be required to make your next bill payment and your membership will continue until the end of the next billing period.
Can I receive a refund if I cancel?
If you cancel within 14 days of the start of your subscription, we will refund any payments received from you using the same method of payment that you used to purchase your subscription. Please allow 28 days for your refund to be processed. You will not be entitled to a refund of your initial payment if you cancel after the first 14 days of the start of your subscription.
How can we change these terms?
We may amend these terms at any time to ensure that we remain compliant with relevant laws and regulations and to ensure that we are constantly improving your membership experience.
What do I need (devices and hardware)?
For a full list of devices and operating systems that our apps are compatible with, please go to the Sun Newspaper page of the App Store (Apple devices) or Google Play Store (Android devices).
What happens if I default on a payment?
If you default on any payment, we may:
terminate your membership;
charge you for any outstanding amount remaining on the unexpired portion of your minimum membership term (subject to your membership and/or offer terms);
send your details to third party debt collectors; and/or
take any action which is necessary in our opinion to recover our losses.
If your membership has been terminated and you would like to re-subscribe, we have the right to require payment in full of any outstanding amount owed to us.
Anything else I should know?
Our memberships are available worldwide but certain content is restricted in certain countries.
We may at any time and at our sole discretion, terminate your membership with us upon 30 days’ notice.
Your subscription is with News Group Newspapers Limited (whose registered office is at 1 London Bridge Street, London SE1 9GF).
2. Apple’s iTunes App Store subscription
If you have signed up via Apple’s iTunes App Store then The Sun Newspaper App is available as a 30 day auto-renewable subscription on Apple’s iTunes App Store. The cost of your subscription will be made clear to you on the iTunes store. Payment will be charged to your iTunes Account at confirmation of purchase.
Your subscription will automatically renew unless auto-renew is turned off at least 24-hours before the end of your current period. Your account will be charged for renewal within the 24 hours prior to the end of the current period, at the same cost as your chosen subscription.
You can manage your subscription via your iTunes account. For more details, please visit http://www.apple.com/legal/internet-services/itunes/uk/terms.html.